What this course is about
How to use AI to gather customer reviews and questions into one table, sort them by topic, count them, see what people praise and criticize, reply, and build an improvement plan.
Reviews on maps, comments on your social media page, questions in messaging apps, complaints by phone: customers keep telling you what they like and what gets in their way. But while it is 200 scattered messages, you cannot draw conclusions. This course shows how to work {AI_WITH} to gather everything into one table, sort it by topic, count it and turn it into a short plan: what to fix first.
What you will learn
- Collecting Reviews
- Collecting: Example and Check
- Review Topics
- Topics: Example and Check
- Counting
- Counting: Example and Excel Check
- What Customers Praise
- Praise: an Example
- What Customers Criticize
- Criticism: a Worked Example
- Replying to Reviews
- Reply: Before and After
What's inside
- Four PDF versions of the course: for ChatGPT, Gemini, Claude and Microsoft Copilot — each explains where to find the features you need in that assistant.
- 14 ready-to-use prompts and a prompt library you can copy from.
- Step-by-step tasks, before-and-after examples and a one-page cheat sheet.
- Free updates when the AI assistants change.
Who it's for
Office workers, managers, teachers, freelancers and small-business owners who want practical results from AI without technical knowledge.
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