What this course is about
How to calmly work through a dispute with a colleague, another team, a contractor or neighbors: positions and interests, possible solutions, a compromise and the text of your proposal.
Conflicts rarely solve themselves. While both sides repeat their positions, the work suffers: deadlines slip, emails get sharper, and the manager is the last to hear about the problem. This course shows how to work {AI_WITH} to look at a dispute from the outside, understand what each side really wants, find possible solutions and propose a compromise, both in person and in writing.
What you will learn
- The Core of the Conflict
- Conflict Map: Example
- The Other Side’s View
- Positions and Interests: A Table
- Possible Solutions
- Evaluating the Options
- Compromise
- Compromise: Example and Check
- How to Start the Conversation
- Rehearsing the Conversation
- The Follow-Up Email
- Follow-Up Email: Example and Check
What's inside
- Four PDF versions of the course: for ChatGPT, Gemini, Claude and Microsoft Copilot — each explains where to find the features you need in that assistant.
- 12 ready-to-use prompts and a prompt library you can copy from.
- Step-by-step tasks, before-and-after examples and a one-page cheat sheet.
- Free updates when the AI assistants change.
Who it's for
Office workers, managers, teachers, freelancers and small-business owners who want practical results from AI without technical knowledge.
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