What this course is about
How to use AI to answer questions, complaints and reviews quickly and politely, say no without conflict, and build your own library of ready replies.
A customer writes at 11 p.m.: "How much is it and when can you do it?" In the morning a complaint arrives, and a three-star review appears on Google Maps. You want to reply fast, but without sounding sharp and without promises you cannot keep. This course shows you how to work {AI_WITH} to prepare calm replies for common situations and collect them in a library, so you never start from scratch.
What you will learn
- Questions about price and timing
- Price and timing: before and after
- Replying to a complaint
- Complaint: example and review
- Replying to a review
- Reviews: before and after
- Saying no without conflict
- Saying no: before and after
- Quick replies for messaging apps
- Quick replies: example and a human tone
- Reminders to customers
- Reminders: first and second
What's inside
- Four PDF versions of the course: for ChatGPT, Gemini, Claude and Microsoft Copilot — each explains where to find the features you need in that assistant.
- 15 ready-to-use prompts and a prompt library you can copy from.
- Step-by-step tasks, before-and-after examples and a one-page cheat sheet.
- Free updates when the AI assistants change.
Who it's for
Office workers, managers, teachers, freelancers and small-business owners who want practical results from AI without technical knowledge.
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