What this course is about
How to use AI to break down an inquiry, answer every question on the point, decline, explain in plain language, and check the reply for completeness and references to rules.
A reply to an inquiry is more than an email. The sender expects an answer to every question, in plain words and on time, and a mistake in the reply brings a second complaint. {AI} helps at every stage: breaking down the inquiry, building the structure of the reply, turning stiff wording into human language and checking that nothing was missed. Decisions, facts and rules stay with you. This course shows how to work {AI_WITH} so that replies get faster and better, and the sender’s data stays safe.
What you will learn
- Breaking down an inquiry
- A case card: an example
- A standard reply on the point
- A reply on the point: an example
- Replying with a refusal
- Before and after: declining a bench
- Replying with an explanation
- An explanation: an example
- An interim reply and extending the deadline
- A notice: an example and check
- Plain language for the sender
- Before and after: a roof replacement
What's inside
- Four PDF versions of the course: for ChatGPT, Gemini, Claude and Microsoft Copilot — each explains where to find the features you need in that assistant.
- 14 ready-to-use prompts and a prompt library you can copy from.
- Step-by-step tasks, before-and-after examples and a one-page cheat sheet.
- Free updates when the AI assistants change.
Who it's for
Office workers, managers, teachers, freelancers and small-business owners who want practical results from AI without technical knowledge.
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