What this course is about
How to tell people what matters quickly and calmly in an urgent situation (an outage, an accident, a complaint that goes viral), handle a flood of questions and keep their trust.
A burst heating pipe in freezing weather, a water outage across a whole district, a complaint video that spreads through local social media groups. In hours like these, silence and vague replies are expensive: rumors travel faster than facts. This course shows you how to work {AI_WITH} to prepare calm, accurate messages in minutes (for the public, for incoming questions, for the media and for your colleagues) and how to build a plan for next time once the crisis is over.
What you will learn
- The first hours
- First message: an example
- The timeline
- Timeline: example and contradictions
- A statement for the public
- Statement: before and after
- Replying to incoming questions
- Standard replies: an example
- A statement for the media
- Awkward questions from journalists
- Keeping staff informed
- A briefing for management
What's inside
- Four PDF versions of the course: for ChatGPT, Gemini, Claude and Microsoft Copilot — each explains where to find the features you need in that assistant.
- 14 ready-to-use prompts and a prompt library you can copy from.
- Step-by-step tasks, before-and-after examples and a one-page cheat sheet.
- Free updates when the AI assistants change.
Who it's for
Office workers, managers, teachers, freelancers and small-business owners who want practical results from AI without technical knowledge.
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